Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@yalzstore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@yalzstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yalzstore.com.
Return & Refund Policy
Returns
We offer a return policy that allows you to request a return within 30 days of receiving your item.
Once your return request is approved, you must send the item back within 30 days of receiving your order.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- With tags attached
- In its original packaging
- With proof of purchase or receipt
To start a return, contact us at: Info@yalzstore.com
Returns must be sent to the address we provide after approval. Items sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-returnable Items
Some items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as cosmetics or beauty products)
- Hazardous materials or flammable liquids or gases
- Sale items
- Gift cards
Exchanges
The fastest way to get the item you want is to return your current item (if eligible) and place a new order after your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- Your bank or credit card provider may take additional time to process the refund
If more than 15 business days have passed after approval, please contact us at Info@yalzstore.com
Return Shipping
If your return is approved, we will provide instructions on how and where to send your package.
We provide free return shipping on all approved returns.
Final Sale Items
Some items may be marked as final sale and cannot be returned or refunded.