Refund policy

REFUND & RETURN POLICY

Effective Date: July 10, 2026

YALZ Store is operated by YALZ LLC.

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return according to the following policy.

Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Products damaged by misuse
• Personalized or customized products
• Gift cards

Return Shipping

If the item arrives damaged, defective, or the wrong product was sent, YALZ LLC will cover the return shipping cost.

If the customer wishes to return an item for personal reasons (such as changing their mind or ordering the wrong item), the customer is responsible for the return shipping cost.

Refund Process

After the returned item is received and inspected, customers will receive an email confirming whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7–14 business days depending on the customer’s payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

How to Request a Return

To request a return, please contact us before sending any item back.

Email: info@yalzstore.com

Phone: +1 (321) 295-6607

Business Address

YALZ LLC
12923 Maine Woods Ct
Orlando, FL 32824
United States